Review Time
This was the account I was given during my NYSC back then and at first, I thought I would be able to enjoy the bank as they were not deducting money anyhow compared to other bank accounts opened for other Corp members from other platoon.
After I finished service, I decided to get an ATM card, cause there was no bank at all where I served.
I got my ATM card at their FUTA branch after parading like 3 different branches, but to my utmost surprise, it stopped working at exactly 6months, I went to their branch at alagbaka opposite first bank to complain and nothing was done, I had to request for another card, then again after exactly 6 months, it stopped working again.
That was why I stopped collecting card for the account and I opted for transfers from their app.
I received another shocker when I changed my phone and finds it difficult to log in to my app, due to some "upgrades" on the app.
It was at thus junction I withdrew my hands from uba matter
Each time money is sent to my UBA account, an unexplained deduction follows. There’s no alert or explanation—just silent charges that feel routine now. It’s frustrating not knowing why my money is being taken. Banks should be transparent, but UBA hasn’t been. I just want clarity and accountability.
UBA bank has be one of my favorite bank but what I dislike about UBA is that at time you send money to people and the person will not receive the money after you go to their bank they we tell you to wait for 5 working days as how?on top my money and also you guys should work on the way you deduct from as maintenance fees the kind money you are deducting as maintenance fees is much
UBA was my first bank in 2022. I was just using the bank because I had no option. They stress me over everything I do. I didn't want to use ATM card to avoid spending money, but to withdraw with teller then, they will refuse and I will start begging. Sometimes they will say my signature didn't match my account. I was forced to get an ATM card and they turn my student zero account to a minimum fee account.
Their customer support in Igaraa branch no nice, they are just angry every time I want to ask a question.
I stopped banking with them last year when I had the opportunity. I hope they've changed.
I’ve been banking with UBA for a couple of years now, and honestly, it’s been a mixed experience. On the positive side, their mobile app is quite functional you can do most things like transfers, airtime top ups, and bill payments without needing to visit a branch. I also find the Leo chatbot on WhatsApp pretty handy for quick tasks.
However, there are times when the app lags or fails to complete transactions, which can be frustrating, especially when you're in a hurry. Also, resolving issues through customer care can take time. Sometimes you need to follow up more than once before getting a proper response.
UBA is still one of the more reliable banks I’ve used. They have a strong presence across Nigeria, and when things work smoothly, it’s a good experience. Just be ready for occasional delays, like with most banks here.
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