Review Time
UBA bank has been a generational bank that has stood the test of time and bank merging challenge. Though sophisticated in his customer service and prompt responses to email whenever customers need to make enquiries, in spite of all this the bank still need to work on their staggering network issue with the mobile app transfers glitches.
I remembered early this year , i had an emergency appointment somewhere and i needed to buy fuel at a filling station . I made transfer via the mobile app, i was debited but my recipient was not credited neither was the money reverse i waited for like 3o mins not until i called my wife to help me transfer to their account . I became stranded that day. It took me 4 days before the money was reverse. This was a huge challenge for me . I had concluded to move all my my and close down the account but i remember how the customwr service i spoke to pacified me. In all they need to work on their mobile transfer network
Started using the bank like 3 years ago and I have had a good experience with them until recent time when I made a transfer, though I was debited but the recipient was not credited. I immediately contacted their customer but they were just tossing me around and I had to spend extra money on airtime that I burned in calling them, before it was reversed after one week
That particular experience made me feel embarrassed, cause I wanted to pay for goods purchased.
I honestly don’t talk much about banks, but I have to say this UBA has been doing well. My experience with them so far has been smooth, professional, and satisfying. From customer care to transaction speed and ease of banking, it’s been impressive.
There’s still room to grow, of course, but I truly appreciate the consistency and effort they put into improving service delivery.
So, shoutout to UBA keep going higher. We see you. 👏🏽
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