Jumia

3.8
3.8 from 64 Reviews and Ratings
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Average Rating

3.8

/
5

64 Reviews

5 Star
33%
4 Star
30%
3 Star
23%
2 Star
11%
1 Star
3%

Filtered Reviews

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Review Time

Sign up issue

Since I downloaded the appl haven't enjoyed ita bit. I want to use the wishlist option or even other options and features, but this keeps loading perpetually, and this is so frustrating because I can spend the whole day trying to log in or sign up. I
don't know if it's a device compatibility issue because my friend mentioned that. Please look into this problem. Thank you.

3
Date of experience: Apr 21, 2025
Jumia – Shopping Made Effortless

Jumia has honestly made my online shopping so much easier and more enjoyable. The variety is amazing from electronics to groceries and delivery is surprisingly fast. I love how secure the payment system is, and their customer service is super responsive. It’s reliable, affordable, and actually fun to use. Highly recommend for anyone looking for convenience with a smile!

4
Date of experience: Jul 12, 2025
Product life limitation

Quite effective in the placement of order. There's more work to be done with regard to the verification of the quality of the products on display. Unfortunately, most of the items shopped on your platform, did not exceed 18 months of usage aside from a wristwatch I ordered in 2019 which I recently put away. This is very concerning. Your prices are fair, compared
to what obtains on other platforms, but there's need to
prioritize quality in your marketing efforts/strategy.

3
Date of experience: Oct 24, 2024
Best experience

I got my package on time with no issue of what I got vs what I ordered
I wish they can continue this interesting service

5
Date of experience: Jul 12, 2025
Accurate and reliable

Jumia is actually one of the best online shopping app, I remember helping my mom to order a certain stuff and it was exactly what we order we saw just that the location where they put it isn't matchable, it was kind of far to my exact place I wrote down

3
Date of experience: Nov 16, 2024
Work on your Payment method at pick up Location

I have been using Jumia to orders stuffs for year now but my experience with them lately was not a pleasant one. I ordered for a duravolt 5in1 solar and it was delivered to the pick up location I picked. On getting to the pick up location,I checked I items and everything was intact but when it was time for me to make payment the attendant there told me there was no network to generate account number for me. I asked her if I could send it to her and she will help me make the payment when the network is fully restored and working well, she said not that it is not allowed. I waited more than 1 hour to no avail. Thank God that her boss showed up and he said I should send it to his account. They should work on their payment method at pick up station.

3
Date of experience: Jun 20, 2025
Work on your Payment method at pick up Location
Work on your Payment method at pick up Location
Work on your Payment method at pick up Location
Could be better.

I've always loved jumia services in terms of their fast delivery and discounts. The only issue I'm having with them is when I recently bought an air fryer and not all the parts/accessories was included.
This was quite disappointing though especially from a renowned vendor as Jumia.

But, overall, I'm kinda pleased with their services.

4
Date of experience: Jul 12, 2025
Nice

Jumia Review:
I’ve been using Jumia for a while now and honestly, it’s been a pretty good experience. The app is easy to use, and I like how I can find almost anything I need from electronics to groceries. They usually have good deals and discounts, which helps a lot. Sometimes delivery takes longer than expected, and I’ve had one or two issues with items not matching the description, but their return process was okay. Overall, it’s a convenient way to shop, and I still use it regularly.

5
Date of experience: Jul 11, 2025
Wrong product was delivered to customer

The products were sold at a reasonable price but the product delivered was different from what was requested. It also came too late

2
Date of experience: Mar 13, 2024
Nice but not perfect expecially on product delivery.

Fast and reliable but sometimes delivers another product... There is also need for more delivery centers in local villages

4
Date of experience: Feb 02, 2024

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