Jumia

3.8
3.8 from 64 Reviews and Ratings
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Average Rating

3.8

/
5

64 Reviews

5 Star
33%
4 Star
30%
3 Star
23%
2 Star
11%
1 Star
3%

Filtered Reviews

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Review Time

What I ordered vs what I got

I Ordered a sleek wireless earbud with crystal-clear sound… but got a tangled mess of disappointment instead! 😅 The product looked nothing like the shiny, high-tech image online—more like a budget knockoff. Delivery was fast, though, and Jumia’s return process was surprisingly smooth (thank goodness!). Lesson learned: check reviews twice before clicking ‘Buy Now

2
Date of experience: Jul 11, 2025
Best online market

Ever since I downloaded Jumia app I get some discount because they are more affordable to buy things there and you will receive your product less than a week I enjoy using Jumia

5
Date of experience: Jul 11, 2025
I like jumia

Jumia products are affordable and good.
At first,I had my doubts about the app until I created an account on the app and started buying products and was happy because I always got what I requested and paid for.

I also love the fact that jumia does cash on delivery service.

I have ordered number of product from jumia without any regrets.
To add up,the current power I use,got it from jumia, and it still works well

5
Date of experience: Feb 06, 2025
Jumia is convenient and affordable, but still needs to improve logistics and customer support

Jumia Nigeria offers a wide variety of products and an easy-to-use app, making online shopping convenient. However, delivery delays and inconsistent customer service can affect the overall experience. While pricing and return policies are fair, improvements in logistics and support are needed.

3
Date of experience: Jul 02, 2025
Insecere order

My experience with Jumia in November last year was not pleasant. I received items that were different from what I ordered, which shows a lack of sincerity in their delivery process. Jumia needs to work on ensuring that customers get exactly what they order.

1
Date of experience: Nov 12, 2024
Wrong delivery

Jumia offers a wide variety of products and decent discounts, but delivery delays and receiving items different from what was ordered can be frustrating

2
Date of experience: Sep 18, 2024
Jumia Never Disappoints!

I’ve been using Jumia for a year now, and honestly—it just makes life easier. Whether I’m ordering something small or doing a little retail therapy, I always find what I need. Their deals are tempting, delivery is smooth most times,I love how I can shop from the comfort of my bed. Jumia is that online friend you can count on!

5
Date of experience: Jul 09, 2025
Convenient shopping

Jumia dey make online shopping easy. You go just sit down for house, order wetin you want, and dem go deliver sharp sharp.Dem dey always follow up. Na dem I dey use pass. Try dem!

5
Date of experience: Jul 09, 2025
It's convenient but need to work more on reliability

Jumia makes online shopping easy with a wide range of products and frequent discounts, which I really like. But delivery can sometimes take too long, and a few times I received the wrong or low-quality items. It’s convenient, but they need to work more on reliability.

3
Date of experience: Jun 04, 2025
Simple and reliable shopping

I like using Jumia,it's easy to shop, prices are fair, and I usually find what I need without hassle. It just makes things simpler.

5
Date of experience: Jul 01, 2025

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