Review Time
This bank is trusted and customer friendly, I have never experienced any difficulties with GTBank. They last time I sent money to my GTBank account I received the cash immediately through an SMS and it makes me happy. No worries about my account balance and debit transactions because the bank will always update me through a prompt SMS alert.
I’ve been using GTB app for some time now, and it’s very easy to use. Opening an account was fast, and I can do almost everything on my phone, even paying student students school fees to other country. Their service is much better now. I’m really happy with it.
GTBank has been my main bank for years, and I like how smooth their mobile app and internet banking is. Transfers go fast, and I rarely have issues with card payments or alerts. The *737 code* also makes things quick and easy, even without data.
But their customer service can be frustrating. Sometimes, when there's a failed transaction or a dispute, it takes too long to get feedback. You’ll call, and they’ll keep you waiting or ask you to go to the branch.
Overall, GTBank is good for everyday banking, but they seriously need to improve how they handle complaints and support.
GTBank has honestly been a great experience for me. Unlike other banks, they don’t hit you with random or excessive charges. Their maintenance fees are minimal and clearly explained. I feel like my money is safe and respected here. Plus, their customer service is responsive and helpful. It's refreshing to finally bank without constant frustration.
GTB is one of the best commercial bank I still love so much they didn’t deduct any how fees or charges like other commercial banks and if possible they want to deduct maintenance fees it usually minimal not that much like others but the only problem I having with them is their mobile app the app is being frustrating at time please your team should work on your mobile app
Unlike it's competitors like Access bank, first Bank and UBA, GT bank have very limited physical structure especially in rural areas which makes it difficult for us living in the rural area to make complaints, resolve issues quickly or even access certain services
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