Review Time
I’ve been using GOtv for over a year now, and while it’s affordable compared to DSTV, the experience has been mixed. One of the main issues I’ve encountered is signal loss during rain or even light weather changes. Also, the decoder freezes occasionally, requiring me to restart it to restore channels.
On the positive side, the payment process is very easy, because I usually renew my subscription through the Opay app, and the activation is almost instant. However, customer service is difficult to reach. I once had a subscription activation issue that took over 48 hours to resolve because their WhatsApp and call centers were not responsive.
In terms of content, GOtv has a fair selection of local and international channels, but they repeat programs a lot, and some channels don’t always show what’s on the TV guide. Still, it’s a decent option for the price if you’re not a heavy TV user.
I received a message from GOtv Nigeria stating that if I paid for a particular package, I would enjoy an extra one month of access at no additional cost. However, after making the payment, I did not receive the extra month as promised. This is quite disappointing and misleading. I expect GOtv Nigeria to honor their promotional offers and treat customers fairly.
GOtv gives me access to a good number of channels at a fair price. I enjoy the local content and movies, and it’s a nice way to relax at home. The only issue I’ve had is with occasional signal loss during heavy rain, but overall, it’s been worth it.
In 1st of May, I paid ₦3,900 for a GOtv Jinja subscription for my brother-in-law using my bank App. The payment was successful and I was debited, but for over 3 hours, the decoder kept showing an E-16 error.
We called GOtv customer care several times, but the responses were not helpful. Eventually, we were told that the decoder had "entered code" and needed to be taken to a GOtv center for a swap.
However, when we got there, we were simply told to buy a new decoder, no proper explanation was given, and we’re still left without clear answers. It was a very disappointing and frustrating experience especially when customer support is poor.
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