Branch Nigeria

2.4
2.4 from 10 Reviews and Ratings
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Average Rating

2.4

/
5

10 Reviews

5 Star
10%
4 Star
20%
3 Star
10%
2 Star
20%
1 Star
40%

All Reviews

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Review Time

So shameful

They called my friends and family just because I missed the payment by 2 days. It was shameful.

1
Date of experience: Jul 30, 2025
Best loan interest rate and good banking service

I started using branch wen the company was still operating as a loan app alone... I really enjoying borrowing from them.. Their Interest is so low.. Now that they are also operating as an online bank. Have been using branch as my bank... I love branch

4
Date of experience: Jul 30, 2025
Very slow customer service

I sent money to someone, but they didn’t get it. It took 3 days before it was fixed.
Their customer care is slow. I called and waited 25 minutes before someone answered.

1
Date of experience: Jul 30, 2025
Don't use if you can't pay on time

My experience with branch wasn’t good. Even though they gave me the loan fast, the interest was too high. When I couldn’t pay back on time, they started calling people on my contact list. It was very embarrassing. I don’t advise anyone to use it unless you’re sure you can pay on time.

1
Date of experience: Jul 29, 2025
Loan Repayment and Delay in Getting a New Loan

I repaid my last loan of ₦30,000 on the Branch app two weeks ago. But they didn’t give me another loan. At first, they said to wait one week. Later, they extended the wait to one more month.

2
Date of experience: Jul 29, 2025
They can do better

The app is easy to use and I got my loan quickly. But the interest rate is a bit high, especially if you’re borrowing for a short time. Also, if you don’t pay on time, they might call your friends or family, which is really embarrassing. The app is okay, but be careful.

3
Date of experience: Jul 27, 2025
Loan refusal and unhelpful customer service

I have been using branch for a while and when I took a loan I repaid on time and on applying for another one it refused and told me to wait for 90 days and when I was done with the 90 days still it refused. I have spoken couple of times to the customer care on the app and i have not received any helpful solution. All o get was "you have to wait". So for how long should i keep waiting???

2
Date of experience: Feb 12, 2025
Great experience so far

I've been using branch since 2018, when I was in university, it funded slightly my studies; buying some school stuffs and more so. Now it's 2025 still in use, it has done a great change in my job. Easy to apply a loan, fast processing and wide range of payment days. Would give it 6 stars if possible.

5
Date of experience: Jun 25, 2025
Im disappointed and hope they work on their system and don’t message me for paying what I paid for

Branch has been one of the loan app I have loved so much but today I'm disappointed because of the message I received from you guys. I'm suppose to pay a loan on 2 July 2024 but I have 500+ on my account as at 1 July 2024 in the midnight, the 500 was taking out of my account for the loan I'm suppose to pay in the morning
When I saw the debit alert I was like what is wrong with this people do they think I won't pay my loan when due and when I woke up i made a transfer of 7000 into my account and I paid for the remaining balance
Ever since then I have been receiving a lot of messages that my loan is overdue that I should pay and l've seen people complaining about this thing please check your account and stop sending me messages that I should pay for what I have already paid for, stop sending me message I repeat I have a very good credit record thanks

1
Date of experience: Aug 05, 2024
This is my favourite loan app. User friendly

This cash loan app is the best so far. User friendly. Easy access and pocket friendly interest rate.

4
Date of experience: Jun 13, 2025

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Business Details

  • Digital lending platform for instant personal loans

  • Email
    hello@branch.co

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