Review Time
The only reason I'm giving 3stars was because I enjoyed their service while I was pregnant
They would give us light all through the night, and as a preggy i was, I craved for a cool atmosphere, so I was able to use my fan through out the while night while enjoying my sleep.
But the outrageous bill almost killed my husband and I, despite the fact that they only give us light at night, and took it in the mornings o, they were bringing bill of #25000, and when we pleaded with #15000, they threatened to disconnect our light when we are only occupying a room and parlour apartment.
The only thing the light was useful for was fan, cause phones would have been charged from office during the day, by the time they would bring the light,I would have finished cooking, already lying down to sleep so I can't use my electric cooker again
Benin electricity distribution,has really failed me and my community,when I first packed into my house, I am the one that bought a pole to generating light to my building,after some months they came with bills for payment,I accepted because there is a rules that guide it up,I was giving the actual amountof #5000 to be paid every month in which I never failed in paying it,but recently they started bringing bills of #15,000 monthly,with low current,hardly w have light up to 10 to 15 days in a month, when w asked them why this huge amount,w were given unreasonable excuses that some cable where burnt and they need to repair it,up till now,they didn't show up to repaired the cable,all the house owners in the community contributed money to buy the cable and sort it out them,and they came back and started forcing people to pay #15,000 every month or else they w disconnect all the community light
My experience with the Benin Electricity Distribution Company (BEDC) has been extremely frustrating. The power supply in my area is highly unreliable, with frequent outages that can last for days without any explanation or resolution. Despite numerous complaints, there’s been little to no improvement or communication from BEDC.
What’s even more disappointing is the poor customer service — calls and messages often go unanswered, and when there is a response, it rarely leads to any action. Yet, bills keep coming, even during prolonged blackouts. It’s disheartening to see customers paying for a service that is barely rendered.
BEDC needs to step up its operations, invest in better infrastructure, and most importantly, be more accountable to the people who rely on them daily.
Benin electricity distribution company, AKURE,for years have been using it,paying on my bills at appropriate time,but suddenly they changed the monthly payment date from 30th of the month to 16th of the month which w are not aware of or convenient for us,they also hike the tariff from #5000 to 10,000 with force instead of giving a reasonable explanation about the tariff plan,I called them to give an explanation instead they threatened me by saying my light w be cut,in which they did,by cutting my cable and destroyed my wire before I returned back from office
As someone living under the Benin Electricity Distribution Company (BEDC), I can honestly say the experience has been frustrating and disappointing. The power supply is highly unstable, and even when electricity is restored, it often doesn’t last long or comes in very low voltage, which damages appliances.
What’s even more concerning is the poor customer service. Complaints are rarely addressed quickly. You can report a fault, and it might take days or even weeks before someone shows up—if they ever do. There is little to no communication or feedback, and sometimes you’re just left in the dark, literally and figuratively.
I had a frustrating experience with BEDC. I purchased a meter through a NEPA official and paid to have it properly mapped to my residence. For two years, I continued making payments, believing everything was in order. To my surprise, my electricity was disconnected, and I was told I had been paying to a different branch all along. I was asked to pay again for the meter to be remapped correctly—something I had already done.
This situation was not only stressful but also unfair, as I ended up paying twice for the same service due to no fault of mine. BEDC needs to improve their internal coordination and ensure customers don’t suffer for mistakes they didn’t make.
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Electricity distribution company serving Edo, Delta, Ondo and Ekiti states
