As a new customer, I opened an account on Sterling OneBank mobile app- a tier 1.
I opted to upgrade and provided all requirements and my address captured using the google location. The account was immediately upgraded to tier 3 and restricted immediately. I was unable to carry out any form of transaction on the account. After a while I got a message saying my address was verified and the account downgraded to tier-1, with the restriction still in place. In all it has been an unpleasant experience.
