Initially, I was really pleased with how easy it is to pay for DSTV subscriptions using my phone—no need to visit their office, which was very convenient. However, my most recent experience was quite disappointing. I made a payment through my bank app, the money was deducted, but the subscription didn’t activate.
Despite several calls to customer care, the issue was never resolved, and I wasn’t refunded. In the end, I had no choice but to go to the DSTV office and make another payment just to get my service restored. It was frustrating and completely defeated the purpose of the digital convenience they promote.
